Service Definitions

SERVICE LEVELS DEFINITIONS

Scalable solutions to insure your enterprise risk management programmes.

RISK INTEL
COMMUNICATIONS
CONFIGURATION
RISK INTEL

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CATEGORIES
Country level Recon Reports X X X X
General Intelligence Alerts X X X X
Geo/Asset relevant intel Alerts X X X
Enterprise Risk Custom Alerts     X
City Level Recon Reports   X X X
Basic PN channels X X    
Advanced PN channels   X X X
Advanced Recon Reports     X X
Custom Recon Reports     X X
Custom Risk Reporting       X
Chat bot intel support     X X
Voice phone intel support       X
Configurable Risk Rating settings     X X
Configurable Threat Impact Settings     X
Custom enterprise data plug-ins     X
Custom PN channels     X X
Alert generation tool       X

COMMUNICATIONS

Commo Level 1 (Under 250 users)
Internal App Calling
+SMS
Commo Level 2 (Under 1000 users)
Internal App Calling
+SMS
+PSTN Calling
Commo Level 3 (Under 5000 users)
Internal App Calling
+SMS
+PSTN Calling
Commo Level 4- Enterprise (Over 5000 users)
Internal App Calling
Dedicated Telecomm
+SMS
+PSTN Calling

CONFIGURATION

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Configuration Service Definitions
No settings/or custom configuration X
Some software settings configuration ability, no alternate data sets X
Full software settings configuration, one extra data set X
Full software settings config, up to 5 extra data sets    X
Support Service Definitions:  
Web-based tutorial set-up, All chat, email support X
Limited phone based onboarding support, chat, email support, and Scheduled tech support (within 5 work days) X
 All the former including 1 in-person support visit per quarter, and tech/customer support within 24 hours  X
 All the previous plus on-demand chat support with analysts and tech support during business hours.    X